3 Questions To Ask a Contract Security Guard Company
Searching for a contract security guard company isn’t something you do every day. Asking questions related to your needs can come naturally, but what questions should you ask the company?
By asking these 3 simple questions, you can gain insight into how they operate, the reputation they’ve established, and their experience level. Here are the questions, how we’d answer them, and why they are important.
Is Your Management Team Local?
Our answer: Twin City Security has an office in Stewartville dedicated to all business in SE Minnesota. Our Regional Manager is available to every account contact and our office has a dedicated Operations Manager to meet the needs of our employees and customers.
Why this question is important: If you search online for a contract security company, you may find national brands paying for their name to appear first. These companies often outsource the business, adding a layer of complexity to your service request.
By choosing a local company, the management team and officers will be familiar with your location and can react quickly to your requests. You can also gain clarity around questions like: When can you start? What is the price? Are my expectations realistic? Instead of jumping through hoops.
Who Are Your Security Officers?
Our answer: Twin City Security has employed hundreds of security officers across Minnesota over our many years in business. We take great pride in matching the appropriate officer with each job at hand. Our officers come from all walks of life, are thoroughly background checked, and go through regular training.
TCS is a recognized Patriotic Employer. We’re thankful for each veteran's service and are proud when they choose Twin City Security as a way to continue serving and protecting their local community. Our company's owner is a disabled veteran and his intention to employ veterans was established from day one.
Beyond veterans, we’ve employed numerous retired law enforcement members, students with a desire to work in law enforcement, and many other hard-working and dedicated individuals. While a variety of backgrounds make up our TCS workforce, integrity and a desire to serve the community are notable common traits.
Why this question is important: Hearing how a manager or company leader describes their workforce is telling as to how the employees are treated. You must be able to put full trust in the security officer assigned to your business or event, and that person's performance is often a reflection of the company and manager they work for.
How long have you been in business?
Our answer: Twin City Security has been providing Minnesota contract security services since 1973. As the company grew in the Twin Cities area, an office was established to bring their services to all of Southeastern Minnesota in 1993. This regional headquarters is physically located in Stewartville. While our business is concentrated in the Rochester region, we’re able to serve customers from Red Wing to Fairbualt and Albert Lea to Northfield.
Why this question is important: Experience is important in any industry, but it’s especially important when you’re outsourcing a service that is outside of your expertise. As a business owner, event manager, HR professional — we understand security isn’t your forte. That’s why we listen to gain an understanding of your needs and expectations and provide a plan and proposal. Once we get the green light, we take over full responsibility for executing the plan.
While consistent communication is key in any business relationship, we want you to be able to get back to your regular work. If you find yourself with additional questions — please reach out to us at 507-252-1577.
About Twin City Security
Twin City Security is headquartered in Coon Rapids, MN with a local regional office in Stewartville, MN. Our Stewartville team has served Rochester and Southern Minnesota for over 25 years.
Our large on-call staff sets us apart from local competition. This allows us to quickly and efficiently implement security. All officers go through a background check and are properly vetted for each client's unique needs. As a patriotic employer, many of our officers have a military or law enforcement background.
While long-term security needs are often planned, we understand your need may be urgent. TCS is willing to contract for one-time events or provide long-term security guard solutions. We’re proud of our reputation as the best private security company in Southern Minnesota since 1993.