What Security Officers Can and Can't Do
At Twin City Security, all officers are unarmed and our primary goal is to deter crime, de-escalate confrontational behavior, and create a safe and secure environment. These core intentions remain intact whether we’re providing security in a hospital, at a retail outlet, for an event, or around a construction site.
While our officers act as authority figures and enforce the law, there are clear distinctions between a Twin City Security officer and a police officer. Here’s a look into how our team of qualified officers work to create a safe and secure environment.
Managing Behavioral Concerns as a Security Officer in Rochester, MN
At TCS, our security guards are trained to verbally de-escalate confrontation. When verbal warnings or separation do not resolve an issue, our security officers have the authority to remove an individual from a premises.
If safety is ever a concern, our security officers contact local law enforcement. Security guards may isolate individuals to minimize confrontation and ensure a police officer has the chance to assess the situation per local laws. This leads us to citations, tickets, and legal action.
Before we move on, it’s important to note that dangerous scenarios are rare for our Rochester, MN-based officers. The presence of a security officer is proven to highly-deter criminal activity and petty behavior. This is a common reason for security implementation, to avoid the need for law enforcement and minimize poor behaviors with a physical security presence.
Issuing Citations
Security officers do not issue official tickets or citations in the same manner a police officer can. As previously stated, security officers do have the authority to ask people to leave a premises and require them not to return for a specified period. Our actions are in-line with any refusal of service laws and are anti-discriminatory.
While our officers don’t issue official citations, thorough documentation is retained where necessary outlining incidents and officer decisions. On-site documentation goes further than incident documentation, logs are commonly used to monitor checkpoints, time-keeping, and overall activity monitoring.
Thorough documentation and communication are top priorities for Twin City Security. We always bring awareness of any issues to managers, owners, or event organizers. While our officers handle all aspects of security, we always work in conjunction with the fellow leaders of the premise we’re monitoring to ensure our goals and standards for visitors and attendees are aligned.
Maintaining a Safe & Secure Environment
Maintaining a safe and secure environment looks different for each client. While our core goals remain the same across all customers, our services are customizable based on your unique business and security concerns.
When you partner with Twin City Security, you gain decades of local industry experience. While you may realize the need for security, lean on our local management team to create a security program tailored to your needs.
Where some are reacting to an immediate threat, others are looking for a consistent ongoing security presence — officer availability, contract terms, estimated length of service, and cost are all factors we’re prepared to discuss when you reach out to Twin City Security.
About Twin City Security
Twin City Security is headquartered in Coon Rapids, MN with a local regional office in Stewartville, MN. Our Stewartville team has served Rochester and Southern Minnesota for over 25 years.
Our large on-call staff sets us apart from local competition. This allows us to quickly and efficiently implement security. All officers go through a background check and are properly vetted for each client's unique needs. As a patriotic employer, many of our officers have a military or law enforcement background.
While long-term security needs are often planned, we understand your need may be urgent. TCS is willing to contract for one-time events or provide long-term security guard solutions. We’re proud of our reputation as the best private security company in Southern Minnesota since 1993.
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